Our Promise To The Community
What Our Promise Means
Our Promise is a commitment to the people who place their trust in Evansville Goodwill.
When you donate, shop, partner, volunteer, or participate in our programs, you are choosing to believe in the power of community-driven change. We honor that belief by stewarding resources responsibly, leading with integrity, and staying focused on people and impact.
This promise guides our decisions every day, especially when the work is complex or the answers aren’t easy.
Trust grows when people can see how generosity becomes opportunity.
Transforming the Narrative
At Evansville Goodwill, we are transforming the narrative. We’re not just breaking the cycle of poverty. We’re replacing it with a Cycle of Empowerment and Community Enrichment.
This cycle begins with action. It might start when someone shops or donates with purpose. It might begin when an individual takes a step toward education, employment, or stability through one of our programs. Wherever it starts, it leads to something greater: confidence restored, skills gained, and opportunity created.
This is how generosity becomes momentum. This is how good becomes empowerment. This is the Cycle of Good in action.
Turning Good Into Great
Doing good also means doing better.
That’s why we are committed to continuously improving our practices with openness, honesty, and accountability, guided by a purpose focused on people and the planet.
Turning good into great means listening closely, learning constantly, and adapting thoughtfully to better serve our community. It means holding ourselves to high standards, measuring our impact, and remaining transparent about our progress.
This is our commitment to steward trust responsibly and to build impact that lasts.
What improvement looks like
Clear reporting • Measurable outcomes • Continuous learning • Ethical stewardship • People-first systems
The Values That Guide Our Work
Our values guide our decisions, our relationships, and our daily work. They are not aspirational statements. They are commitments that shape how we lead, serve, and partner with our community.
Transparency
We communicate clearly and share relevant data in an understandable way.
How this shows up:
We are open about how decisions are made, how resources are used, and how impact is measured. From sharing outcomes and financial information to explaining how donations support programs, transparency helps build trust and understanding with our community.
Honesty
We tell the truth and demonstrate ethical behavior and strong moral principles.
How this shows up:
We communicate openly, set realistic expectations, and act with integrity in our work and partnerships. Honest conversations, even when they are difficult, help us grow stronger and remain accountable to the people we serve.
Respect
We foster inclusiveness and treat all people with honor and dignity.
How this shows up:
We meet people where they are, listen without judgment, and create environments where individuals feel valued and supported. Respect guides how we engage with our team members, program participants, donors, and partners.
Innovation
We embrace new ideas, creativity, lifelong learning, and continuous improvement practices.
How this shows up:
As community needs evolve, we adapt. We look for thoughtful, creative ways to remove barriers, strengthen programs, and improve how we serve. Innovation allows us to respond with relevance and care, not assumption.
Vitality
We energetically adapt to change to ensure sustainability and growth of people, our organization, and our communities.
How this shows up:
We invest in our people, systems, and spaces so they remain healthy and resilient. By supporting growth and well-being, we ensure our organization can continue serving the community for years to come.
Empowerment
We help people define and achieve their vision of self-sufficiency.
How this shows up:
Our programs focus on building confidence, skills, and choice. We walk alongside individuals as they pursue education, employment, and stability, supporting them as they define success on their own terms.
Transparency In Practice
We believe transparency should be accessible, not overwhelming. To help our community understand how we operate and measure impact, we make key documents available for review.
A Shared Responsibility
Our Promise is one we carry together.
We welcome questions, feedback, and conversation because accountability is strengthened through partnership. Listening to our community helps us learn, adapt, and remain aligned with the people we serve.
Accountability is strongest when it’s shared—thank you for helping us do good with integrity.
Thank you for trusting Evansville Goodwill.
We are committed to integrity, transparency, and turning generosity into lasting opportunity—every day, in every decision.